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Services · Cotonou

Everything Léna Escapes takes care of.

The detail of every service, for travellers, owners and interior projects in Cotonou.

Concierge in Cotonou, in short

Short and mid-term stay

One night, fifteen days or a month in an accommodation kept like a hotel room: fresh linen, a person at the door and support throughout the stay.

  • In-person welcome and key handover
  • Hotel linen and welcome amenities
  • WhatsApp support during the stay
  • Rates with electricity included, stated up front

Owner property management

You entrust the accommodation, Léna Escapes runs the operation: listing, bookings, housekeeping, maintenance, collections and a written report.

  • Written mandate, clear scope and fees
  • On-the-ground team coordination
  • Income and expense journal
  • Online owner portal

Home search, for settling in Cotonou

For expatriates, assignments and families arriving. Search by district, budget and safety, guided or video viewings, lease and inventory support, water, power and internet set-up.

  • Selection by district, budget and safety
  • Guided or video viewings
  • Lease and inventory support
  • Water, power and internet set-up

Guest concierge

What turns lodging into a stay: transfers, driver, groceries, private chef, bookings and the right addresses in Cotonou.

  • Airport transfer and daily driver
  • Groceries and arrival basket
  • Private chef and catering
  • Ouidah, Ganvié and Grand-Popo excursions

Bringing a property to market

An empty property becomes an accommodation that receives guests: furnishing, equipment, photography, listing, pricing and welcome procedures.

  • Costed furnishing and equipment list
  • Photo shoot and listing copy
  • Rate card and calendar
  • Welcome procedures and guest book

Interior design and site works

Light renovation or a full fit-out, followed by a site manager with a budget held line by line.

    See the Interiors page

    Hotel training

    The standard of the hotel front desk passed on to teams: reception, room standards, complaint handling and service culture.

    • Welcome, check-in and check-out
    • Room standards and quality control
    • Complaint handling
    • On-site sessions in Cotonou

    Consulting

    For a hospitality project, in West Africa or from Europe: framing, positioning, organisation and launch.

    • Concept and positioning framing
    • Team organisation and procedures
    • Launch and distribution plan
    • Support through the first months

    Commitments

    The rules Léna Escapes sets itself.

    • No yield is announced without verifiable data.
    • Investment decisions belong to the owner.
    • All management rests on a written mandate.
    • An accommodation is published only once it is ready to receive guests.